FAQs

How do I purchase a ticket?

Tickets are available online only. You will NOT be able to purchase a ticket at the gate.


When can I use my ticket to see the show?

Tickets are only valid at the specific location, date & time you selected at time of checkout.


Can my ticket be transferred for a different date and/or time?

Yes! If you have a change of plans, you will be able reschedule your ticket for a different date and/or time (based upon availability). Please follow the rescheduling instructions found in your confirmation email and remember that all reservation changes must be made 72 hours prior to the date and time you selected at time of checkout.


What is the refund/cancellation policy?

Let It Shine tickets sales are final and non-refundable. If you are no longer able to attend, please follow the rescheduling instructions found in your confirmation email 72 hours prior to the date and time you selected at time of checkout.


What is the weather policy?

Let It Shine operates during rain & snow. If there is a weather emergency, you will be notified via email & in the event of a closure, you will receive a replacement ticket for another date during the current season (based upon availability) or a credit for the following. Please check our website & social media channels for up to date weather-related information.


What if there is a wait to get into the show?

We work diligently to keep the wait time to a minimum; however, we do experience higher volumes on holidays & weekends. If you would like to save time & money, we recommend visiting Monday – Thursday. You may also purchase a Fast Pass which allows you to jump the line for quicker admission to the show.


When should I arrive for my scheduled time?

Please arrive during your scheduled time slot.. If you arrive at a different time or without a valid ticket you will not be permitted to enter the show.


What is a Fast Pass?

A Fast Pass allows you to bypass the General Admission line. Once your Fast Pass ticket is scanned, you will be admitted into the show within 10 minutes or less. It’s the best way to ensure an expedited entry!


What types of vehicles are allowed through the show?

Normal-sized passenger cars, trucks & vans. Due to the turning radius in the show, we can not accommodate buses, limos or RVs.


Can I get out of my car to take pictures?

No. Let It Shine is a complete drive-thru experience and you are not allowed to exit your vehicle. Any violation of this rule will result in immediate expulsion.


How long does the show take?

We recommend driving at 3 MPH to ensure a full & vibrant show experience. Please note that the duration of your experience depends on the time, day, traffic & weather elements.


Do you offer food or drinks?

We do not offer concessions at this time. We continue to monitor COVID-19 safety protocols and hope to incorporate holiday concessions in the near future.


Do you have public restrooms?

Porta potties are available at each show location. Please consult with on-site staff attendants for access.


Do the lights flash?

Yes. The show contains bright, flashing lights that may cause discomfort and/or seizures for those with photosensitive epilepsy. Consumer discretion is advised.


How do I listen to the music for the show?

You will need a functioning FM radio in your vehicle to hear the music that is synchronized to the light show. The specific station will be noted on signage at your specific location